Front Office Coordinator – Automotive | Lawton, OK

Location: Solutions Auto Group – 1907 NW Cache Rd, Lawton OK
Employment Type: Full-Time, On-Site

About the Role

Solutions Auto Group in Lawton is hiring a Front Office Coordinator who thrives in a fast-paced, customer-centered environment. This position combines collections, cashiering, service writing, and insurance verification — all focused on helping our customers stay on track and succeed with their vehicles.

This is not a routine office job. It’s about people, process, and progress — guiding customers through their lease journey, keeping accurate records, and ensuring every payment, repair, and conversation moves the account forward.

If you can’t follow directions, remember details, or respond promptly, this won’t be a fit. We’re looking for a dependable professional who understands accountability, communicates clearly, and follows through.

Key Responsibilities

• Greet and assist customers in person and over the phone with professionalism and empathy

• Support the collections process by communicating payment reminders and follow-ups

• Help customers resolve challenges and stay on track with their vehicle lease

• Verify customer insurance coverage weekly for accuracy and compliance

• Write and manage automotive service repair orders

• Process payments, balance cash drawers, and maintain detailed records

• Use Excel and internal systems for service and collections tracking

• Coordinate communication between account managers, technicians, and leadership

Qualifications

• Strong communicator with excellent phone presence and clear speaking voice

• Great memory and attention to detail — remembers names, situations, and next steps

• Outgoing and customer-focused, but firm when necessary

• Dependable, punctual, and coachable

• Computer-literate; Excel experience a plus

• Prior experience in collections, cashiering, service writing, or insurance verification preferred

• Valid driver’s license and clean background required

Schedule & Benefits

• Hours: Monday–Friday, 8:30 AM – 6:00 PM (1-hour lunch)

• Benefits: Available after probationary period

• No nights. No weekends. No surprises.

Why Join Solutions Auto Group

• Locally owned and community-focused dealership group

• Mission-driven: we help customers rebuild, repair, and succeed

• Professional, respectful culture that values teamwork and accountability

• Competitive pay and room for advancement

• Equal Opportunity Employer

To Apply: Submit your application through JazzHR and respond to all follow-up messages within 24 hours.
Include the word “reliable” in your application or message to confirm you read this posting carefully — applications missing this will not be considered.